1. Manage to finish 3 chapter of " The One Thing " a great guild book especially when it trigger the " from to-do list to success list ; eliminate your could do list and focus on should do and go extra mile to ONE THING "
2. VW service center turn itself to a business class lounge similar to airline - rest area , snack , light meal and beverage " people how how boring when waiting for car check up or repair . And you can see how " customer service " " experience maketing " works .

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