Push - respond and bounce back

I almost respond Angeli's mail with a " not so friendhly " manner - my self awareness alert me this is only her " complain sharing " not exactly "-asking for solutions " so I use " infomation is for receive not request to accept " mentality filter she mail and I decide not to response this is follow another behavior I learnt " it takes 2 to know one " - no response is my respond not to show how I stand for .

I am a coach , not consultant so not in the position to " deliver " , I handle people but not business , if anyone I coach reluctant to disclose , I can only wait . To accompany is my core value , to go along is a benchmark value ,with good gesture is basic value .