By H when try to response to b & b inquiry about breakfast - my intention is not to waste food , not a customer versus service clerk . So when he challenged me with a not friendly voice :" do we have the obligation to answer " I really feel bad
As we said earlier room is his responsibility and I am checking on behalf of him , on top of that , I am not his secretary.. the instinct and instant response now transformed from emotion to feeling . I feel bad
Roger
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